Being open to all (positive & negative) feedback and demands from our customers,
Approaching all negative feedback and demands in an objective, fast, clear and reassuring way,
Establishing communication channels with the relevant parties, ensuring that the information flow and traceability, the measures to be taken for customer demands and the development process are clearly traceable,
Providing customer-oriented solutions by learning the expectations and recommendations of our customers, by conducting product and service satisfaction measurement activities,
Identifying opportunities for improvement in products, services, systems and processes and to take necessary actions in line with the demands and recommendations from our customers and employees,
Establishing measurement and evaluation systems to identify areas for improvement and also to increase activities in order not to repeat dissatisfactions and to create permanent solutions,
Safeguarding client information in compliance with our information security policy.