Complaints and Non-Conformity Management

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  • A proactive approach in customer complaints, detection and resolution processes of nonconformities.
  • Manage complaints, analyze nonconformities and investigate root causes.
  • In today’s competitive environment, the most important goal of businesses is to increase productivity and provide competitive advantage.

Complaint and Non-Comfirmity Management

  • Detection
  • Prioritization
  • Assignment

Cost Management

  • Direct Indirect Costs
  • Cost Impact

8-D Problem Solving

  • Urgent prevention
  • 5 Whys
  • Ishikawa
  • Dissemination and Standardization
  • Escalations

Task Management

  • Action Management
  • Personal Calendar and Workload

CAPA (Corrective And Preventive Actions)

  • Extensive Corrective and Preventive Actions
  • Cross Control
  • Traceability

Integration

  • Direct Integration with ERP & MES Systems
  • Use of RestFull Web API
  • File Import/Export Methods
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QAP supports you in the detection, recording, costing, resolution process and auditing of complaints, nonconformities and all findings related to corrective and preventive actions. It ensures the standardization and dissemination of the resulting solution as lessons learned.